FAQs

Sale, discounted, discontinued, or bundle deal items are not eligible for change-of-mind returns unless otherwise specified. If an item is faulty, your rights under the Australian Consumer Law still apply.

Once your return is received, please allow up to 10 business days for inspection and processing. If the item does not meet the return conditions, the return may be declined and sent back to you at your expense.

Approved refunds will be returned to the original payment method where possible. Purchases made using gift cards, award points or gift receipts will be refunded as Partners in Prime store credit unless otherwise required by law. Refunds made via digital wallets such as Apple Pay or Google Pay will be returned to the same wallet used for payment. Please note that some payment processor fees, including Buy Now, Pay Later or card transaction fees, may be non-recoverable.

If your order arrives damaged, incomplete or incorrect, please contact support@partnersinprime.com.au within 48 hours of delivery. Include clear photographs of the item and packaging. Faulty items are assessed under the Australian Consumer Law. If a product has a manufacturing fault or fails a consumer guarantee, we will provide a repair, replacement or refund at no cost to you.

If you purchase a pre-order item, the estimated dispatch timeframe will be noted on the product page. Pre-order items are dispatched once they become available. If your order includes both in-stock and pre-order items, your order may be held and shipped together once all items are available. Delivery timeframes of 7 to 10 business days apply once the order has been dispatched.

Estimated delivery timeframes are typically 7 to 10 business days within Australia. Orders are dispatched Monday to Friday, excluding public holidays. Delivery times may vary due to weather events, peak shopping periods, or carrier delays. We also offer items for pre-order. Please note that this estimated delivery time does not apply to pre-orders.

If your order has not arrived within the expected timeframe, please contact support@partnersinprime.com.au so we can investigate with the delivery carrier. Please ensure your shipping details are correct at checkout, as we are not responsible for delays or losses caused by incorrect or incomplete address information.

Yes, if you don't turn on the power button the e-Gazelle S can still be pushed around like a regular stroller.

Yes, the Gazelle S/e-Gazelle S can be reclined to an ergonomic lie-flat position, which allows newborn babies to lie down comfortably. Or you can attach a Gazelle S Cot to carry your newborn baby for their first six months.

No, as the technology is integrated into the e-Gazelle S frame and separately certified.

The rocking function can be accessed via our free e-Priam/e-Gazelle S app. Download the app, connect it to your e-Priam/e-Gazelle S via Bluetooth, and then you can have the e-Priam/e-Gazelle S rock back and forth whenever you like. You can also use the app to set the intensity level, and the length of time you would like the rocking to continue for.

The Gazelle S second seat can only be attached to the upper adapter and only has 3 recline settings to ensure stability and safety. The main seat can fit in both the upper and lower positions but if the second seat is to be attached, the main seat will need to be at the bottom.

You can fold the e-Gazelle away for storage or transportation in a few simple steps:

1. Engage the brake pedal.
2. Lift the lever on the back of the seat unit and push the seat unit forward until it folds onto the frame.
3. Simultaneously push the 2 white buttons on the user interface on the handlebar with one hand and at the same time lift the lever on the left-hand side of the handlebar.
4. Push the handlebar down onto its telescopic tube with a click.
5. Pushing the center of the handlebar downwards now lets the stroller frame fold in until it locks securely in place, ready to be stored away.

All strolling e-powered support is controlled by the acceleration lever on the handlebar.

The e-Gazelle S can support up to 2 different configurations of Gazelle S seat units, Gazelle S cots, infant car seats (such as the Cloud Q), and a detachable shopping basket. It can be used in the following modes:

• Single - For a single child, a Gazelle S cot, infant car seat or Gazelle S seat unit can be mounted onto the e-Gazelle S frame. A detachable shopping basket is also included on the frame to carry all your day-to-day essentials.
• Sibling - To carry two children, the shopper basket can be replaced with another Gazelle S cot, Gazelle S seat unit or an infant car seat to allow several different riding combinations.
• Twin - For twin babies, the e-Gazelle S can carry two Gazelle S cots, Gazelle S seat units or infant car seats. This allows the two children to travel with the same level of comfort.

Each e-Gazelle/Gazelle S seat unit can carry a child weighing up to 22 kg. Additionally, the e-Gazelle/Gazelle S has an extra-large shopping basket which can carry up to 13 kg, and the detachable shopping basked can carry up to 10 kg of groceries, day-to-day essentials or whatever else you pick up on your trip.

Yes, the system is controlled by the lever on the handlebar. This reacts and adapts the assistance to the individual choice of the consumer.

Yes, the e-Gazelle S is 2.2 kg heavier than the regular Gazelle S

The Rocking Mode function will be deactivated.

This is a feature for a variety of CYBEX strollers. Rather than tightening the harness straps individually, the one-pull harness can be tightened simply by pulling a strap at the base of the seat with one hand. This makes getting your child onboard quick and easy and helps you find the perfect form-hugging fit for your child's comfort and safety.

Yes, if you do not switch on the power button then the e-Priam can still be pushed around like a regular Priam.

Yes, the e-Priam is travel system ready. The seat unit can be removed, allowing you to attach a Lux Carry Cot or an infant car seat (such as the Cloud Q) to the stroller's frame. This means that the stroller has e-Priam has three different travelling options: Stoller with seat unit, stroller with Lux Carry Cot, and stroller with infant car seat.

The rocking function can be accessed via our free e-Priam/e-Gazelle S app. Download the app, connect it to your e-Priam/e-Gazelle S via Bluetooth, and then you can have the e-Priam/e-Gazelle S rock back and forth whenever you like. You can also use the app to set the intensity level, and the length of time you would like the rocking to continue for.

The e-Priam connects to the app on your smartphone via Bluetooth. To allow Android smartphones to connect, 3enable the location services to connect via Bluetooth. One e-Priam can connect to several different smartphones that have the app installed. However, when there is an active connection between an e-Priam app and an e-Priam, it isn't possible for another phone to connect to the stroller. Bear in mind that it's possible for another phone to connect to your e-Priam during the connection process. To prevent this from happening, make sure you are close to your e-Priam when connecting the app.

All strolling e-powered support is controlled by the acceleration lever on the handlebar.

Yes, the system is controlled by the lever on the handlebar. This reacts and adapts the assistance to the individual choice of the consumer.

Yes, the e-Priam is 2.3 kg heavier than the regular Priam.

When it comes to the safety of CYBEX products, they maintain the highest standards without compromise. Customer trust us to provide safe products for their families, and we take this responsibility with the utmost seriousness. Like all CYBEX products, the e-Priam and the e-Priam App were thoroughly tested beyond European and international standards, to ensure they could be launched with the highest levels of quality and safety. The rocking movement is modelled on the way parents rock their children in strollers to calm them down or help them fall asleep.

The Rocking Mode function has 3 intensity modes: low, medium, and high. The lower intensity should be used from birth up to until the child is able to sit upright unassisted (approximately 6-9 months old). After this you can try the other intensity settings, however, please bear in mind that every child is unique and develops at a different rate. If you aren't sure whether your child should be rocked in the e-Priam we recommend consulting a pediatrician beforehand. Always carefully follow the instructions given in the e-Priam App.

Ensure the stroller's brake and front swivel wheels are locked before starting the rocking function. Do not use the rocking function on slopes or uneven surfaces, or in the presence of obstacles, walls or stairs. Please monitor your child when using the rocking function and stop immediately if you notice any discomfort. This function is suitable for children from birth up to approximately 4 years (22 kg). It is safe to use when the e-Priam is used with an infant car seat (up to 13 kg), Lux Carry Cot (up to 9 kg) or seat unit. If the child is in an infant car seat or sear unit, ensure the harness is closed according to standard safety instructions.

Before you start the Rocking Mode function you can check a box to confirm if you want the rocking to continue if the Bluetooth connection is interrupted. This is included as a safety feature. If you check the box and your phone battery runs out, the Rocking Mode function will complete the rocking cycle. If you want to stop the rocking function before the end of the cycle, simply switch off the e-Priam. Otherwise, the rocking cycle will stop as soon as the Bluetooth connection between your smartphone and your e-Priam is interrupted. Never leave the child unattended when the Rocking Mode function is in operation. if your e-Priam battery runs out while you're using the Rocking Mode function the rocking will stop immediately, as there will be no power to operate the electric motors.

This is a feature for a variety of CYBEX strollers. Rather than tightening the harness straps individually, the one-pull harness can be tightened simply by pulling a strap at the base of the seat with one hand. This makes getting your child onboard quick and easy and helps you find the perfect form-hugging fit for your child's comfort and safety.

When you download the e-Priam app and connect it to your e-Priam via Bluetooth, you get a choice between two different Support Modes: Eco and Tour.

Use Eco mode to save battery power on longer, gentle walks with no steep inclines or rough terrain. This keeps the electronic support at a low level, which helps reduce pushing effort. When you need to climb a steep hill, switching to Tour mode gives you extra power, making the climb feel effortless. It's easy to switch between the two modes on the app.

The Rocking Mode is suitable for children from birth up to approximately 4 years (22 kg). Once activated, the e-Priam moves back and forth, reflecting the way parents move strollers back and forth in real life to try to calm down their child or help them to fall asleep. The function has three modes, from low intensity up to high intensity. The lower intensity should be used from birth up to once the child is able to sit upright unassisted (approximately 6-9 months old). After this you can try the medium and high intensity rocking modes, however, please bear in mind that every child is unique and develops at a different rate. If there is any uncertainty whether the rocking function is suitable for your child, we recommend consulting a pediatrician beforehand.

Yes, the Gazelle S/e-Gazelle S can be reclined to an ergonomic lie-flat position, which allows newborn babies to lie down comfortably. Or you can attach a Gazelle S Cot to carry your newborn baby for their first six months.

No, as the technology is integrated into the e-Gazelle S frame and separately certified.

When the Gazelle S is flded into its most compact size, it measures 560 mm / 320 mm / 745 mm.

The Gazelle S second seat can only be attached to the upper adapter and only has 3 recline settings to ensure stability and safety. The main seat can fit in both the upper and lower positions but if the second seat is to be attached, the main seat will need to be at the bottom.

The Gazelle S can support up to 23 different configurations of seat units, cots, car seats and detachable shopper basket. It can be used in the following modes:

• Single - For a single child, a cot, car seat or seat unit can be mounted onto the Gazelle S frame. A detachable shopper basket is also included on the frame to carry all of your day-to-day essentials.
• Sibling - To carry two children, the shopper basket can be replaced with another cot, sea unit or car seat to allow several different riding combinations.
• Twin - For twin babies, the Gazelle S can carry two cots, seat units or car seats. This allows the two children to travel with the same level of comfort.

Each e-Gazelle/Gazelle S seat unit can carry a child weighing up to 22 kg. Additionally, the e-Gazelle/Gazelle S has an extra-large shopping basket which can carry up to 13 kg, and the detachable shopping basked can carry up to 10 kg of groceries, day-to-day essentials or whatever else you pick up on your trip.

This is a feature for a variety of CYBEX strollers. Rather than tightening the harness straps individually, the one-pull harness can be tightened simply by pulling a strap at the base of the seat with one hand. This makes getting your child onboard quick and easy and helps you find the perfect form-hugging fit for your child's comfort and safety.

Yes, the COYA can be reclined to an ergonomic lie-flat position, which allows newborn babies to lie down comfortably. Or you can attach an infant car seat for more flexibility.

Yes, the COYA is travel system ready. Simply attach our infant car seat for extra travelling flexibility.

COYA is specifically designed for traveling families. The folded dimensions of the buggy are 52 x 44 x 18 cm, which makes COYA hand luggage compatible. However, depending on the airline, cabin luggage standards can be different. We therefore recommend checking with your airline of choice in advance of your trip, to make sure the COYA is compatible with their respective cabin luggage allowance.

The one-hand fold mechanism lets you fold the COYA in seconds. Please make sure to lock the frame with the integrated fold lock, to have the COYA as compact as possible. COYA's integrated carry strap makes it easy to carry the ultra-compact buggy comfortably. For the most comfortable carrying mode, just carry the COYA with the wheels facing outward. When you unfold the COYA again, the carrying strap automatically retracts into the basket.

The COYA has a folded size of 52 x 44 x 18 cm. This makes it easy to store at home, in the boot of a of a car or in overhead compartments. The one-hand folding and unfolding mechanism can be easily operated within seconds.

This is a feature for a variety of CYBEX strollers. Rather than tightening the harness straps individually, the one-pull harness can be tightened simply by pulling a strap at the base of the seat with one hand. This makes getting your child onboard quick and easy and helps you find the perfect form-hugging fit for your child's comfort and safety.

The Libelle is great for air travel, as it is ultra-compact and self-standing when folded. It measures 32 x 20 x 48 cm it its most compact folded size. Please check with your airline beforehand if you would like to take this buggy onto a flight, as each airline has different carry-on and check-in luggage policies.

Yes, the Libelle is a 2-in-1 travel system. Simply attach an infanct car seat with the correct Libelle Car Seat Adaptors for extra travelling flexibility.

When folded to its most compact size, the Libelle measures 32 x 20 x 48 cm.

The Libelle weighs a lightweight 6kg, making it easy to pick up, easy to carry and easy to lift into an overhead compartment.

A child can sit in the Libelle from approximately 6 months up until they weigh 22kg (approximately 4 years old). Alternatively, an infant car seat can be attached to the Libelle frame. allowing you to carry children from birth.

This is a feature for a variety of CYBEX strollers. Rather than tightening the harness straps individually, the one-pull harness can be tightened simply by pulling a strap at the base of the seat with one hand. This makes getting your child onboard quick and easy and helps you find the perfect form-hugging fit for your child's comfort and safety.

The Libelle compact buggy can be folded in seconds into a compact package measuring only 32 x 20 cm. This makes it our most compact buggy when folded. This makes the Libelle ideal for travel, as it is hand luggage compliant for most airlines. Each airline has their own rules regarding carry-on and check-in luggage, so please check with your airline before taking this buggy onboard a plane.

A Priam stroller seat can be easily reclined to an ergonomic lie-flat position, so you can safely carry your newborn. The Priam also allows you to attach a Lux Carry Cot or infant car seat (such as the Cloud Q) to the stroller frame - both of which are suitable options for carrying a newborn baby.

The Priam has a folded size of 315 x 515 x 580 mm. This makes it easy to store at home or in the trunk of a car. The folding mechanism can be easily operated with just one hand.

To offer maximum choice when purchasing a Priam, there are three separate stages to the decision:

• Choose a Priam Frame & Seat - the hard parts of the frame and seat unit.
• Choose one or more Priam Seat Packs - the fabric parts of the seat, as well as the stroller canopy.
• If desired, choose a Priam Lux Carry Cot. The Lux Carry Cot can be used to carry a baby from birth until they weigh 9kg (approximately 6 months old). This includes the Cot frame, interior and exterior fabrics, a memory foam mattress and a Rain Cover.

Yes, you can attach any CYBEX infant car seat to the Priam stroller frame. This is easily done with the help of car seat adapters, which are included with the Priam frame. Switching from a car journey to a stroll around town is fast and seamless, while your child stays happy and relaxed.

A Priam stroller reversible seat unit lets you change your stroller set-up to suit the developmental needs of your child. Younger children can sometimes feel overwhelmed by the outside world and often prefer to face their parent for reassurance and support. The parent-facing position also provides opportunities for parent-child bonding. When the child gets older, they will often become more curious about their environment. The front-facing position is great for these children as they can look ahead at the outside world and get more sensory experience.

Sometimes a child will want to face different directions depending on their mood. They may become overloaded with sensory input in the front-facing position and will want to calm down under the reassuring face of the parent. This is where the Priam reversible seat unit comes in especially handy, as the seating direction can be quickly changed while the child stays in their seat. Parents can react to the changing needs of their child with minimal fuss.

The Priam stroller seat unit can be removed, allowing you to attach the Priam Lux Carry Cot or an infant car seat to the stroller frame. This gives the Priam three different travelling options:

• Stroller with seat unit
• Stroller with Priam Lux Carry Cot
• Stroller with infant car seat (such as the Cloud Q)

This is a feature for a variety of CYBEX strollers. Rather than tightening the harness straps individually, the one-pull harness can be tightened simply by pulling a strap at the base of the seat with one hand. This makes getting your child onboard quick and easy and helps you find the perfect form-hugging fit for your child's comfort and safety.

Conventional harness systems usually require the parent to complete several steps to properly secure their child. Firs the child has to be placed in the seat and the clips fastened. Then the harness straps have to be individually adjusted to make sure they fit the child properly. Oftentimes this process is complicated by an uncooperative child who wants to wriggle out of the restrains.

The one-pull harness solves this problem by allowing their parents to secure their children quickly and easily. Simply place your child in the seat, fasten the clips and close the fit buckle, pull the harness to fit and you're good to go. Securing the harness and adjusting to fit are combined in a single step that can be done with one hand. Also, your child will always have a properly fitting harness, no matter how fast they grow. One less thing to worry about so you can start your stroll quicker and more relaxed.

The Priam stroller with seat can carry children from birth up until they are 22 kg (approximately 4 years old). The Priam Lux Carry Cot can carry children from birth up until they are 9 kg (approximately 6 months old).