Compatible Products

Shipping & Returns

Last updated: December 2025

Overview

This Shipping Policy applies only to orders placed directly through the Partners in Prime website. Orders purchased from third-party retailers must be fulfilled by the original retailer.

Shipping Methods

Partners in Prime works with a range of delivery partners. To provide the best possible service, we reserve the right to select the most suitable carrier for your order based on delivery location and order size.

Estimated delivery times are typically 7–10 business days within Australia.

Orders are dispatched Monday to Friday, excluding public holidays. Delivery times may be affected by weather conditions, peak shopping periods, or carrier delays.

Shipping Fees - NSW, VIC, ACT

Order Weight (kg)	Standard Delivery (AUD)
0 - 9.99 kg	$15.00
10+ kg	$30.00

Orders with a total value of $800 or more qualify for free standard shipping.

Shipping Fees - QLD & SA

Order Weight (kg)	Standard Delivery (AUD)
0 - 9.99 kg	$20.00
10+ kg	$40.00

Orders with a total value of $800 or more qualify for free standard shipping.

Shipping Fees - WA, TAS & NT

Order Weight (kg)	Standard Delivery (AUD)
0 - 9.99 kg	$25.00
10+ kg	$50.00

Orders with a total value of $800 or more qualify for free standard shipping.

Shipping Destinations

We currently ship to addresses within Australia only.

Shipping Exclusions

We do not currently deliver to the following locations:

Christmas Island
Norfolk Island
Postcodes 0880 and 0881 (Northern Territory)
Postcode 4875 (Queensland)
Remote or offshore locations not on the Australian mainland

At this time, Partners in Prime does not ship internationally.

Order Processing

Orders are processed on business days only. Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Delays

While we aim to meet estimated delivery timeframes, delays may occur due to circumstances outside our control. Partners in Prime is not responsible for delays caused by shipping carriers, weather events, or peak demand periods.

Address Accuracy

Please ensure all shipping details are correct at checkout. Partners in Prime is not responsible for delivery delays or losses resulting from incorrect or incomplete address information provided by the customer.

Lost or Missing Parcels

If your order has not arrived within the expected timeframe, please contact us at support@partnersinprime.com.au so we can investigate with the carrier.

Contact

For shipping-related enquiries, please contact: support@partnersinprime.com.au

This Shipping Policy is subject to change. Please check this page periodically for updates.

Compatible Products

Shipping & Returns

Overview

Shipping Methods

Shipping Fees - NSW, VIC, ACT

Shipping Fees - QLD & SA

Shipping Fees - WA, TAS & NT

Shipping Destinations

Shipping Exclusions

Order Processing

Shipping Delays

Address Accuracy

Lost or Missing Parcels

Contact

FAQs

Contact information