Terms of service

Last updated: May 2026

This website is operated by Partners in Prime. Throughout the site, the terms “we”, “us” and “our” refer to Partners in Prime. By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms of Service, including any additional terms referenced herein or available via hyperlink.

SECTION 1 – ONLINE STORE TERMS

By agreeing to these Terms, you represent that you are at least the age of majority in your place of residence, or that you have given consent for any minor dependents to use this site.

You may not use our products or services for any illegal or unauthorised purpose, nor may you violate any laws in your jurisdiction. Any breach may result in immediate termination of your access.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone at any time. Content you provide may be transferred unencrypted across networks. Payment information is always encrypted. You agree not to reproduce or exploit the Service without written permission.

SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information on this site is inaccurate, incomplete, or outdated. Any reliance on site content is at your own risk.

SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES

Prices and product availability are subject to change without notice. We may modify or discontinue the Service at any time without liability.

SECTION 5 – PRODUCTS OR SERVICES

Certain products may be available exclusively online and in limited quantities. Descriptions, images, and pricing may change at our discretion.

SECTION 6 – PRE-ORDERS

From time to time, certain products may be offered on a pre-order basis. Pre-order products will be clearly identified on the product page with an estimated dispatch timeframe.

By placing a pre-order, you acknowledge and agree that:

  • Full payment is taken at the time the order is placed.
  • Estimated dispatch dates are provided in good faith but are not guaranteed.
  • Dispatch timeframes may change due to supplier, manufacturing, freight or other factors outside our control.
  • Delivery timeframes provided in our Shipping Policy apply from the date of dispatch, not the date the order is placed.

If a material delay occurs, we will provide updates and may offer a refund in accordance with Australian Consumer Law.

SECTION 7 – BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse or cancel any order prior to dispatch where products are unavailable, pricing errors have occurred, payment cannot be authorised, or we reasonably suspect fraudulent or unauthorised activity.

Your receipt of an order confirmation does not signify our acceptance of your order. A contract is formed only when we notify you that your order has been accepted and is being prepared for dispatch.

You agree to provide accurate and current account and payment information for all purchases.

SECTION 8 – OPTIONAL TOOLS

Access to third-party tools is provided “as is” and at your own risk. New tools or features added in future are also subject to these Terms.

SECTION 9 – THIRD-PARTY LINKS

Our Service may contain links to third-party websites. We are not responsible for their content or transactions.

SECTION 10 – USER COMMENTS AND SUBMISSIONS

Any comments, suggestions or submissions you send may be used, copied, published or distributed without compensation. You are responsible for the content you submit.

SECTION 11 – PERSONAL INFORMATION

Submission of personal information is governed by our Privacy Policy.

SECTION 12 – ERRORS, INACCURACIES AND OMISSIONS

We reserve the right to correct errors, inaccuracies or omissions and to cancel orders if information is inaccurate.

SECTION 13 – PROHIBITED USES

You may not use the site for illegal purposes, infringing rights, transmitting malware, or interfering with security features.

SECTION 14 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

Nothing in these Terms excludes, restricts or modifies any rights you may have under the Australian Consumer Law or other applicable legislation that cannot be excluded by law.

To the extent permitted by law:

  • The Service and all products are provided on an “as is” and “as available” basis.
  • We do not guarantee uninterrupted or error-free access to the Service.
  • We are not liable for any indirect, incidental, special or consequential loss, including loss of profits, revenue, business opportunity or anticipated savings.
  • We are not responsible for delays, failure to supply, or changes to dispatch timeframes caused by events outside our reasonable control, including supplier delays, freight disruption or force majeure events.

Where liability cannot be excluded under law, our liability is limited, at our option, to the replacement of the goods, repair of the goods, or refund of the purchase price.

SECTION 15 – INDEMNIFICATION

You agree to indemnify and hold harmless Partners in Prime and its affiliates from any claim arising from your breach of these Terms.

SECTION 16 – SEVERABILITY

If any provision of these Terms is found to be unenforceable, it will be severed without affecting remaining provisions.

SECTION 17 – TERMINATION

These Terms remain effective until terminated by you or us. We may terminate access if you breach these Terms.

SECTION 18 – ENTIRE AGREEMENT

These Terms, together with our policies, constitute the entire agreement between you and Partners in Prime.

SECTION 19 – GOVERNING LAW

These Terms are governed by the laws of Australia.

SECTION 20 – CHANGES TO TERMS OF SERVICE

We may update these Terms at any time. Continued use of the website after updates constitutes acceptance of the changes.

SECTION 21 – EVENTS OUTSIDE OUR CONTROL

We are not liable for any delay or failure to perform our obligations where such delay or failure results from events beyond our reasonable control, including but not limited to natural disasters, freight disruption, supplier failure, government action, or telecommunications failure.

SECTION 22 – CLUB CYBEX AU (LOYALTY PROGRAM)

Club CYBEX AU (“Club CYBEX”) is our loyalty program operated by Partners in Prime and is subject to these Terms of Service, as well as any additional program-specific rules communicated on our website or marketing channels.

22.1 Membership

Membership to Club CYBEX is free and open to eligible customers as specified on the Club CYBEX AU program page. We reserve the right to approve, decline, suspend, or terminate membership at our discretion, including in cases of suspected misuse, fraud, or breach of these Terms.

22.2 Points and Rewards

Members may earn points and/or receive rewards through eligible purchases or promotional activities as outlined in the Club CYBEX AU program terms from time to time.


Points may be redeemed for store credit value at a fixed conversion rate of 10 points = $1 AUD, unless otherwise stated. Points can only be redeemed in accordance with the redemption rules published by Club CYBEX AU and applied at checkout or through an approved redemption mechanism.


Points do not represent legal tender and have no cash withdrawal value. Points cannot be exchanged for cash.


We reserve the right to adjust the points-to-value conversion rate, eligibility, or redemption rules at any time, provided that any changes will not retrospectively affect points already earned prior to the change date, except where required by law.

22.3 Member Benefits

Upon registration to Club CYBEX AU, members receive a single use $50 discount code to be used on their first order of $450 AUD or more, valid for thirty (30) days from the date of the email sent.

Members of Club CYBEX AU are eligible for free standard shipping in Australia only on orders over $399. Regional surcharges may apply.

22.4 Redemption

Points and rewards may only be redeemed in accordance with the redemption rules published by Club CYBEX AU. We reserve the right to modify redemption values, reward structures, or eligible products at any time without notice, to the extent permitted by law.

22.5 Non-Transferability

Club CYBEX AU points, rewards, and membership benefits are strictly non-transferable and may not be sold, assigned, gifted, pooled, or otherwise transferred between accounts or individuals.

22.6 Relationship to Other Loyalty Programs

Club CYBEX AU is a standalone loyalty program operated specifically by Partners in Prime for customers in Australia.

Any loyalty programs operated by CYBEX globally, including but not limited to the global “CYBEX Club” or any other international CYBEX loyalty scheme, are separate programs and have no connection to Club CYBEX AU.

For example:
  • Points, rewards, benefits, or status earned in any global CYBEX loyalty program are not transferable to Club CYBEX AU; and
  • Points, rewards, or benefits earned in Club CYBEX AU are not transferable to any global CYBEX loyalty program or any third-party loyalty program.

22.7 Changes and Termination

We may modify, suspend, or terminate Club CYBEX AU, including its structure, benefits, or rewards, at any time without notice where permitted by law. Any changes will take effect immediately upon publication on our website.

SECTION 23 – CONTACT INFORMATION

Questions about these Terms should be sent to:
support@partnersinprime.com.au

SECTION 24 - PBC Baby Expo Sydney 2026 Instagram Giveaway - 16-17 May 2026 Terms & Conditions

  • To enter, participants must follow @cybexau on Instagram during the PBC Baby Expo promotion period.
  • Entry is open to Australian residents aged 18 years and over.
  • One entry per person.
  • The winner will receive one AUD $250 voucher to be spent exclusively at Partners in Prime. The voucher is not transferable or redeemable for cash.
  • The winner will be selected at random and contacted via Instagram DM from @cybexau only within 7 days of the expo ending.
  • If the winner does not respond within 7 days, a new winner may be selected.
  • This promotion is in no way sponsored, endorsed, administered by, or associated with Instagram.
  • Partners in Prime reserves the right to modify or cancel the promotion at any time.

SECTION 25 -PBC Baby Expo Sydney 16-17 May 2026 - CYBEX Libelle Giveaway Terms & Conditions 

  • To enter, participants must scan the QR code and complete the entry form during the PBC Baby Expo promotion period.
  • Entry is open to Australian residents aged 18 years and over.
  • One entry per person.
  • The winner will receive one CYBEX Libelle Stroller with an RRP of AUD $549. Prize is not transferable or redeemable for cash.
  • The winner will be selected at random and contacted via email within 7 days of the expo ending.
  • If the winner does not respond within 7 days, a new winner may be selected.
  • This promotion is in no way sponsored, endorsed, administered by, or associated with Instagram.
  • Partners in Prime reserves the right to modify or cancel the promotion at any time.

SECTION 26 – EOFY SALE 2026 PROMOTIONAL TERMS

These End of Financial Year (“EOFY”) Sale 2026 terms apply to all promotional offers run by Partners in Prime during the EOFY 2026 promotional period.

26.1 EOFY 2026 Promotional Period

The EOFY 2026 sale runs for a limited time only, as specified on the website and/or promotional communications. We reserve the right to extend or shorten the promotional period at any time without notice.

26.2 Discount Offers (Up to 40% Off)

Selected products are eligible for discounts of up to 40% off during the EOFY 2026 promotion. Discounts vary by product and are applied as marked on the website. Not all products are included in the promotion.

26.3 Gifts With Purchase (GWP)

During the EOFY 2026 promotion, selected products may include a free gift with purchase (“GWP”).

Unless otherwise stated:

  • GWPs are available only with eligible products during the promotional period
  • GWPs are automatically applied where applicable
  • GWPs are strictly limited and available whilst stocks last
  • Only one GWP is issued per qualifying order
  • GWPs cannot be exchanged, substituted, transferred, or redeemed for cash or store credit
  • If a qualifying order is returned and no longer meets the promotional conditions, the GWP must also be returned unused and in original condition, or its retail value may be deducted from any refund to the extent permitted by Australian Consumer Law

26.4 Availability – Whilst Stocks Last

All EOFY 2026 promotional offers, including discounts and GWPs, are strictly available whilst stocks last. Availability is not guaranteed for the full promotional period.

26.5 Exclusions & Limitations

EOFY 2026 promotions may exclude certain products, categories, pre-orders, bundles, accessories, or other items as specified on the website or promotional material. Promotions cannot be applied retrospectively to previous purchases.

26.6 No Combination of Offers

Unless explicitly stated, EOFY 2026 promotional offers cannot be combined with any other discount codes, promotions, loyalty rewards, or offers.

26.7 Errors & Mispricing

We reserve the right to cancel or amend any order where pricing, discounting, or promotional offers have been applied incorrectly due to system error, human error, or technical malfunction.